Data Quality and Service Standards
Service Quality Commitment
Fidelock is a business financial management app for SMEs.This document outlines our standards for data quality, service reliability, and information accuracy when providing financial tracking and management tools.
1. Our Service Model
SME Financial Management Platform
Fidelock operates as a comprehensive financial management platform that:
- Cross-Platform Access: Available across multiple platforms and devices
- Financial Organization: Tools for organizing and managing financial information
- Data Analysis: Features for analyzing financial data and trends
- Business Tools: Functionality designed for business financial management
- Data Management: Various options for storing and accessing your financial data
We do not provide accounting services, business advice, or financial planning.
2. Data Quality Standards
As a comprehensive financial management platform, we maintain high standards for reliability and data integrity across all platforms:
Platform Development Standards
- Code Quality: Regular code reviews and testing across all platforms
- Cross-Platform Compatibility: Ensure compatibility across mobile, web, and desktop
- Performance Optimization: Maintain responsive performance on all devices
- Security Updates: Regular security patches and improvements
Data Integrity Process
- Multi-Platform Validation: Validation of user input across all platforms
- Calculation Accuracy: Rigorous testing of financial calculations
- Data Consistency: Ensure data consistency across platforms and features
- User Feedback: Investigation of user-reported platform issues
3. Service Quality Standards
Our Commitment to Excellence
We are committed to providing reliable, high-quality financial management services through:
- High Availability: Enterprise-grade infrastructure designed for maximum uptime
- Optimized Performance: Systems engineered for fast, responsive user interactions
- Regular Data Updates: Frequent synchronization with financial institutions
- Robust Security: Multiple layers of backup and redundancy protection
- Continuous Monitoring: Professional operations team ensuring system health
- Planned Maintenance: Scheduled improvements during optimal maintenance windows
4. Third-Party Data Providers
We work with various data providers to ensure comprehensive coverage:
Financial Institutions
- • Banks and credit unions
- • Investment brokerages
- • Credit card companies
- • Loan servicers
- • Insurance companies
Market Data Sources
- • Stock exchanges
- • Bond pricing services
- • Mutual fund companies
- • Cryptocurrency exchanges
- • Economic data providers
Note: We select providers based on reliability, coverage, and data quality, but we cannot guarantee the accuracy of third-party data sources.
5. Data Processing and Delivery
Our Data Pipeline
We maintain efficient processes for delivering financial information:
- Secure Collection: Encrypted data transmission from all sources
- Automated Processing: Machine learning algorithms for data categorization
- Quality Control: Data validation and processing procedures
- Data Updates: Regular data updates and notifications
- Historical Data: Maintenance of financial data history
- Backup and Recovery: Regular data backups and disaster recovery procedures
6. Pricing and Market Data
For financial data presentation, we maintain the following standards:
- Price Sources: Licensed market data from established exchanges
- Update Frequency: Prices updated during market hours (may be delayed 15-20 minutes)
- After-Hours Data: Extended hours pricing when available
- Corporate Actions: Dividend and split adjustments reflected promptly
- International Markets: Multi-currency support with current exchange rates
- Historical Data: Multi-year price history for performance calculations
Data Timing: Market data may be delayed and should not be used for active trading decisions.
7. Error Handling and Corrections
When Data Issues Occur
Despite our best efforts, data errors may occur. When they do:
- Prompt Investigation: User-reported issues receive priority attention and investigation
- Root Cause Analysis: Identification of error source and prevention measures
- Timely Corrections: Data fixes implemented as quickly as possible
- User Notification: Communication about significant corrections
- System Improvements: Process enhancements to prevent recurring issues
- Transparency: Clear communication about known data limitations
8. Limitations and Disclaimers
Important Limitations
9. Continuous Improvement
Our Commitment to Excellence
We are committed to ongoing enhancement of our services:
- Regular Updates: Platform improvements released monthly
- User Feedback: Feature development based on customer input
- Technology Upgrades: Investment in infrastructure and capabilities
- Compliance Monitoring: Staying current with regulatory requirements
- Security Enhancements: Ongoing improvements to data protection
- Performance Optimization: Continuous monitoring and speed improvements
10. Customer Responsibilities
You can help maintain data quality by:
- Accurate Information: Providing correct account credentials and details
- Prompt Reporting: Notifying us of any data discrepancies quickly
- Regular Review: Checking your data regularly for accuracy
- Secure Practices: Maintaining the security of your account credentials
- Updated Information: Keeping your contact and account information current
- Feedback Provision: Sharing suggestions for service improvements
11. Contact and Support
How to Reach Us
For questions about data quality or service issues:
- Customer Support: Available via email, chat, and phone during business hours
- Data Issues: Dedicated team for investigating and resolving data problems
- Technical Support: Assistance with platform usage and connectivity
- Account Management: Help with account setup and configuration
- Feedback Channels: Multiple ways to provide suggestions and report issues
- Documentation: Comprehensive guides and tutorials available online
12. Effective Date and Updates
This document is effective as of the date listed below and may be updated from time to time:
- Updates will be posted on our website with advance notice when possible
- Material changes will be communicated via email to registered users
- Your continued use of our services constitutes acceptance of updated terms
- Previous versions will be archived and available upon request
- For questions about changes, contact our support team
Our Commitment
While Fidelock does not execute trades, we are committed to providing the highest quality financial data and platform services possible. We continuously work to improve our data accuracy, system reliability, and user experience. This disclosure outlines our standards and commitments to help you make informed decisions about using our financial management tools.
Last updated: September 22, 2025