Disclosures

1. Nature of Services

Cross-Platform Financial Management

Fidelock operates as a comprehensive financial management platform across web, mobile, and desktop applications, serving individuals and businesses (especially SMEs).

We provide financial tracking and management tools only.

We are NOT:

• A licensed investment advisor or financial planner
• A registered broker-dealer or securities firm
• A bank or credit union
• An insurance company or provider
• A tax preparation or accounting service
• An investment platform or trading service

2. Financial Management Tool Disclaimer

3. Platform Data and Limitations

While we strive to provide accurate financial management tools across all platforms:

• User-Input Data: Financial accuracy depends on the data you enter into the system
• Calculation Accuracy: While we test our calculations rigorously, users should verify important computations
• Platform Sync: Data synchronization between platforms (mobile, web, desktop) may experience delays
• Third-Party Integrations: External data sources may contain errors or experience service interruptions
• Historical Tracking: Data history accuracy depends on consistent platform usage and proper data entry

4. Platform Security and Risk Disclosures

5. Regulatory Compliance

Fidelock operates in compliance with applicable regulations:

• Data Protection: We comply with relevant privacy laws and regulations
• Financial Regulations: Our services are designed to comply with financial industry standards
• Consumer Protection: We adhere to consumer protection guidelines
• Anti-Money Laundering: We maintain AML compliance procedures
• Reporting Requirements: We may be required to report certain activities to regulatory authorities

6. Platform Integrations and Services

Platform Service Providers

Our cross-platform solution utilizes various service providers:

• Cloud Synchronization: Secure cloud services for data sync across platforms
• Platform Stores: App Store, Play Store, and web platform distribution
• Analytics Services: Platform usage analytics to improve user experience
• Subscription Management: Payment processing through established platform providers
• Support Systems: Customer support and communication platforms

We carefully select all service providers but cannot guarantee their individual services or security.

7. Limitation of Liability

Important limitations on Fidelock's liability:

• Platform Damages: Our liability is limited to the subscription fees paid in the preceding 12 months
• Indirect Damages: We are not liable for consequential, incidental, or punitive damages
• Data Accuracy: We do not guarantee the accuracy or completeness of user-entered financial data
• Business Decisions: We are not responsible for financial or business decisions made using our platform
• Platform Dependencies: We are not liable for issues with third-party platform stores or services
• Device-Specific Issues: We are not responsible for device-specific problems affecting platform usage

8. User Responsibilities

As a Fidelock user, you are responsible for:

• Account Security: Maintaining the confidentiality of your login credentials
• Data Verification: Regularly reviewing and verifying the accuracy of your financial data
• Professional Advice: Seeking appropriate professional advice for financial decisions
• Compliance: Ensuring your use of our services complies with applicable laws
• Notification: Promptly reporting any discrepancies or security concerns

9. Dispute Resolution

Resolving Issues

If you have concerns or disputes regarding our services:

1. Contact Support: Reach out to our customer support team first
2. Escalation: Unresolved issues can be escalated to our management team
3. Mediation: We may suggest mediation for complex disputes
4. Arbitration: Binding arbitration may be required as specified in our Terms of Service
5. Regulatory Complaints: You may file complaints with relevant regulatory bodies

10. Updates and Changes

These disclosures may be updated periodically:

• Notification: Material changes will be communicated via email or account notifications
• Effective Date: Changes take effect on the date specified in the updated document
• Continued Use: Using our services after changes constitutes acceptance
• Version History: Previous versions are available upon request